Return Policy

Inkjetic Return & Refund Policy

Inkjetic offers a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

Be in the same condition that you received it
Be unworn or unused
Include tags and original packaging
Include the receipt or proof of purchase

To start a return, contact us at lumoswands1@gmail.com.

Important: Items sent back without first requesting a return will not be accepted.

Return Process

If your return is accepted:

We will provide a return shipping label
We will send instructions on how and where to send your package

You can contact us anytime for questions regarding returns at lumoswands1@gmail.com.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately if:

The item is defective or damaged
You received the wrong item

We will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (e.g., food, flowers, plants)
Custom or personalized products
Personal care goods (e.g., beauty products)
Hazardous materials, flammable liquids, or gases

Exchanges

The fastest way to get the item you want is to return your original item and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

For shipments to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Items must still be:

In the same condition as received
Unworn or unused
With tags and original packaging
Accompanied by receipt or proof of purchase

Refunds

Once we receive and inspect your return:

We will notify you if the refund was approved or not
If approved, your refund will be processed to your original payment method within 10 business days

Note: It may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved, contact us at lumoswands1@gmail.com.